Privacy Policy

FIT Pioneer Resources values and respects the privacy of the people we deal with. FIT Pioneer Resources is committed to protecting your privacy and complying with the Privacy Act 1988, the Personal Data Protection Act 2010 (PDPA), and other applicable privacy laws and regulations.

This Privacy Policy describes how we collect, hold, use, and disclose your personal information, and how we maintain the quality and security of your personal information.

"Personal information" means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly, such as your name, or indirectly.

The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us. The personal information we collect about you may include: ● Name; ● Mailing or street address; ● Date of birth; ● Email address; and ● Phone number.

Under certain circumstances, FIT Pioneer Resources may need to collect sensitive information about you. This might include any information or opinion about your racial or ethnic origin, political opinions, political association, religious or philosophical beliefs, membership of a trade union or other professional body, sexual preferences, criminal record, or health information.

If we collect your sensitive information, we will do so only with your consent, if it is necessary to prevent a serious and imminent threat to life or health, or as otherwise required or authorised by law, and we take appropriate measures to protect the security of this information.

You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.

We collect your personal information directly from you when you: ● Interact with us over the phone; ● Interact with us in person; ● Interact with us online; ● Participate in surveys or questionnaires; ● Attend a FIT Pioneer Resources event; ● Subscribe to our mailing list; or ● Apply for a position with us as an employee, contractor, or volunteer.

We may also collect your personal information from third parties or through publicly available sources where necessary for our functions and activities.

We use personal information for many purposes in connection with our functions and activities, including to: ● Provide you with information or services that you request from us; ● Deliver a more personalised experience and service offering; ● Improve the quality of the services we offer; ● Support internal administrative purposes; and ● Support marketing and research purposes.

We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to: ● Our third-party service providers, such as IT providers; ● Our marketing providers; and ● Our professional services advisors.

Some of the third-party service providers we disclose personal information to may be based in or have servers located outside of Malaysia, including in Singapore. Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained.

We will only disclose personal information to overseas third parties if you have given us your consent, we reasonably believe that the overseas recipient is subject to a law or binding scheme that is substantially similar to the applicable privacy principles and can be enforced, or the disclosure is required or authorised by law or court or tribunal order.

FIT Pioneer Resources will take reasonable steps to ensure that the personal information we hold about you is kept confidential and secure, including by: ● Having robust physical security for our premises and databases or records; ● Restricting access to personnel who need that personal information to effectively provide services to you; and ● Having technological measures in place, such as anti-virus software and firewalls.

FIT Pioneer Resources website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website before, so we can distinguish you from other users of the website. This improves your experience and FIT Pioneer Resources website.

We do not use cookies to identify you, just to improve your experience on our website. If you do not wish to use cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, your browsing experience and our website's functionality may be affected.

Our website uses analytics services to help us better understand visitor traffic so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances we may connect it to you.

We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMS, fax, and email, in accordance with applicable marketing laws.

You consent to us sending you direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical. You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions set out in the relevant communication or contacting us using the details in the "How to contact us" section below.

We may also use your personal information or disclose your personal information to third parties for advertising purposes, including online behavioural advertising, website personalisation, and targeted or retargeted advertising content, including through third-party websites.

We will not keep your personal information for longer than we need to. In most cases, this means we will retain your personal information only for the duration of your relationship with us unless we are required to retain it to comply with applicable laws, such as record-keeping obligations.

FIT Pioneer Resources will endeavour to keep your personal information accurate, complete, and up to date. If you wish to request access to or correction of the personal information we hold about you, you should contact us and we will usually respond within 5 working days.

FIT Pioneer Resources website may contain links to websites operated by third parties. If you access a third-party website through our website, personal information may be collected by that third-party website. We make no representations or warranties in relation to the privacy practices of any third-party provider or website, and we are not responsible for their privacy policies or content. Third-party providers and websites are responsible for informing you about their own privacy practices, and we encourage you to read their privacy policies.

For complaints about how FIT Pioneer Resources handles, processes, or manages your personal information, please contact admin@myfitpr.com. We may require proof of your identity and full details of your request before we can process your complaint.

Please allow up to 5 working days for FIT Pioneer Resources to respond to your complaint. It will not always be possible to resolve a complaint to everyone's satisfaction. If you are not satisfied with FIT Pioneer Resources' response to a complaint, you have the right to contact the Department of Personal Data Protection at www.pdp.gov.my to lodge a complaint.

If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows: Email: admin@myfitpr.com Contact number: +603-2116 3423 Post: Attention: Debbie Teo Address: Suite 33-01, Level 33, Menara Keck Seng, 203, Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia